Versand
Shipping & delivery
Where we ship
- Gemvela’s own in-stock inventory: available for worldwide delivery to destinations supported at checkout, including Canada and the United States.
- U.S.-warehouse products fulfilled by CJ: available only for delivery to supported United States addresses. These products cannot be ordered for delivery to Canada or other countries. Unsupported U.S. territories are excluded.
- Trendsi products: available in the United States and the following supported international destinations: Albania, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Pakistan, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, United Kingdom. Availability is subject to the selected product, stock and delivery address.
Product availability depends on your selected delivery country. An item that is unavailable for your country may appear as sold out. Changing your delivery country or checkout address can change which items you can order. Final delivery eligibility is confirmed at checkout.
Shipping charges and separate parcels
Standard shipping is included in our product prices for eligible orders to supported destinations, with no minimum order and no additional standard shipping charge at checkout. Applicable taxes, duties or import charges are separate. Orders containing products from different fulfillment locations may arrive in separate parcels with separate tracking details.
Processing, delivery and delays
Processing and delivery estimates vary by product, shipping origin and destination. Processing takes place before dispatch; transit estimates begin after dispatch unless stated otherwise. Please review any item-specific estimate on the product page or at checkout. If no estimate is displayed for your item and destination, contact us before ordering so we can confirm the current supplier estimate.
Estimates are not guaranteed arrival dates and do not limit your rights if an order is delayed, lost or not supplied. If we learn that we cannot ship within the stated or legally required timeframe, we will contact you about the delay and the cancellation or refund options required by applicable law. If your order is delayed or tracking appears stalled, contact hello@gemvelajewelry.com for assistance.
Taxes, duties and import charges
Applicable taxes and any duties collected by our store are shown at checkout before you pay. International shipments may be subject to customs clearance and additional import charges where these are not collected at checkout. Please check the information shown for your destination before ordering. Nothing in this policy transfers any tax responsibility that applies to Gemvela Jewelry under law.
Tracking
When tracking is available, tracking information will be sent to the email address provided at checkout after the order ships. Tracking updates can take several days to appear.
Delivery address
Customers are responsible for entering a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered fulfillment.
For shipping questions, email hello@gemvelajewelry.com or use our contact form.